CUSTOMER SNAPSHOT
St. Joseph’s Hospital solves staffing challenges with checkout-free café built with Just Walk Out technology
Challenge
Facing staffing shortages after the pandemic, St. Joseph’s Hospital in Tampa, FL, part of BayCare Health System, struggled with long lines at checkout stations, with some customers spending more than 20 minutes in the cafeteria at its busiest.
Solution
In 2024, the hospital opened a checkout-free café using Just Walk Out technology, allowing employees and visitors to get in and out of café quickly and maximize their break time.
Results
24/7
Expanded store hours
4,000
customers served per day
From
25 to 3
minutes reduction in average time customers spend in store
Significant
growth
in third-shift sales
“
As a healthcare organization, our people come first, both our patients and those working hard to care for them around the clock—our employees. Now, we offer café access nearly anytime for our employees who work all hours, and they can in turn, better serve our patients.”
Copy about BayCare
